Store Operations Handbook Assistant

Plain-language answers to operations questions, sourced from your actual store documents.

Build an agent that answers store-associate questions — "How do I process a return without a receipt?", "What's the weekend closing checklist?" — by searching SharePoint and a knowledge index for the relevant procedure and responding conversationally with a reference to the source. It asks the associate's role and store location at the start, then branches: floor associates get customer-facing procedures, shift leads get operational checklists, store managers get inventory and reporting workflows.

This is a role-aware document Q&A with branching pattern using natural-language prompt structure. A brief intake conversation classifies the user, and that context shapes every later answer without re-asking. The decision tree is driven by role and location — the same question gets a different answer depending on who's asking. The prompt keeps the assistant conversational while staying within what the documents say, with clear boundaries for out-of-scope questions and a discipline of always citing the source document.

This pattern applies anywhere an agent answers from a document library while adapting to who's asking. Common scenarios for this pattern:

• Field-technician procedure lookup
• Franchise operations Q&A across locations
• Warehouse shift-handoff reference
• Partner-portal self-service support
• Multi-region office-policy lookup

This manifest uses: SharePoint, Azure AI Search

How to build multi-turn agents using natural language prompt structure for narrative answer + reference output.

This agent manifest is sample code subject to Azure's licensing terms for Distributable Code under the Universal License Terms for Online Services .

IMPORTANT! This manifest is for educational and experimentation purposes. Resulting agents are not production ready. Review all provided resources and carefully test agent behavior in the context of your use case. Agents you create may be subject to legal and regulatory requirements, may require licenses, or may not be suitable for all industries, scenarios, or use cases. By using any manifest, you are acknowledging that resulting agents and other output are solely your responsibility, and that you will comply with all applicable laws, regulations, and relevant safety standards, terms of service, and codes of conduct. Learn more .